Connect Your Brand
Strategy to In-Store

Restaurant Operations Devices

Alchemy’s Ontrack platform gives multi-unit restaurant brand executives a more strategic method to affect performance and drive operational agility at each location.

Each day, more than 450,000 employees in over 20,000 restaurants use Ontrack in 17 languages across 85 countries to effectively manage their operations and deliver on their brand promise.

Close Performance Gaps to Improve Core Operational Metrics

Transparency is the ultimate motivator. So Ontrack presents performance to brand standards in real time. Ontrack measures, benchmarks, and improves core operational metrics like transaction counts, average ticket, speed of service, order accuracy, and customer satisfaction.

  • Align all locations and regions on their performance goals based on their unique store attributes
  • Identify and close performance gaps in real time using configurable prescriptive strategies
  • Dynamically generate peer-to-peer competition across like stores
  • Track results at all levels of your organization

Automate Standard Operating Procedures

Do away with antiquated restaurant manager log books. And don’t fall for digital log books that are just online versions. Ontrack’s Procedures Management app helps leading restaurant chains increase compliance to brand standards by 30%.

  • Leverage unique store attributes for site-specific requirements
  • Communicate prescribed sets of corrective actions when standards are not met
  • Track progress to ensure deviations are corrected
  • Validate compliance across all locations through roll-up reporting

Elevate Your Guest Experience


On-time preparedness
for new menu items

Improvement in
service delivery time

Improvement in
training retention

Guest experience — as well as your profits — are on the line with every transaction. Ontrack improves team member performance in back of house and front of house where every second counts. Our results are rooted in team member engagement and continuous learning.

Here’s how we do it:

Ontrack in Action:
New Product / LTO Launch

Product development and limited time offers are critical to drive repeat visits and revenue. Ontrack ensures your team members can keep up with the fast pace of the competitive restaurant environment.

Ellipse 1

Ops team informs all franchisees and location management teams of upcoming initiative.

Ellipse 2

Certify team members using learning path and initiative-specific content.

Ellipse 3

Send promotions/reminders to all team members leading up to launch.

Ellipse 4

Monitor and answer questions from team members system-wide.

Ellipse 5

Ongoing tracking and scoreboards provide teams visibility to sales, accuracy, and speed performance to goals.

Ellipse 6

Rollup reporting gives visibility of team readiness, performance gaps, and success rates across all levels of organization.