Bigelow Increases Productivity while Reducing Customer Complaints

Bigelow Tea Logo

Family-owned Bigelow Tea has made specialty teas for over 70 years. The company sought to standardize and focus frontline worker development programs and align them with its safety and operational goals. Bigelow wanted to make sure training delivery was uniformly effective regardless of location, worker language, or educational level.

Challenges

  • Quality concerns due to inconsistent training not tailored to the frontline worker
  • Workers speaking multiple languages and possessing different educational levels

Results after implementing Alchemy solutions

  • 50% reduction in customer complaints
  • 20% fewer quality holds
  • Zero lost time incidents
  • Productivity significantly increased

Hear about Alchemy’s impact directly from Bigelow Tea in the complete case study

 

 

 

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