Privacy

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Effective Date: October 1, 2016

TRUSTe

Protecting personal information is of the utmost importance to Alchemy Systems LP (also “Alchemy”). This privacy policy describes how Alchemy collects and uses the personal information you provide on our Web site, www.alchemysystems.com and on our service SISTEM® Manager. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

In general, you can visit www.alchemysystems.com on the World Wide Web without telling us who you are, or providing us with any information. However, we collect the domain names (not the e-mail addresses) of all visitors to measure the pages visited, average time spent on the web site, etc. We use this information to continually improve the convenience and functionality of our web site.

If you have questions or complaints regarding our privacy policy or practices, please contact us at Alchemy Systems LP, 5301 Riata Park Court, Building F, Austin, TX, 78727, USA, or write an email to security.office@alchemysystems.com

Alchemy participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. Alchemy is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles.  To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s www.privacyshield.gov/list.

Alchemy is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Alchemy complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Alchemy is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission AND/OR the U.S. Department of Transportation. In certain situations, Alchemy may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

Under certain conditions, more fully described on the www.privacyshield.gov/welcome, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

1. Personal Information

Throughout the web site, several forms are offered that enable you to contact Alchemy and receive further information about products and services. Alchemy collects the personal data (such as name, email address, address and phone number), submitted by you on these forms in order to contact you and/or send the information you requested. By entering this contact information you agree that Alchemy may use it to send you information regarding its products and services and other promotional material. In case you no longer wish to receive such mailings, please send a letter to Alchemy Systems LP, 5301 Riata Park Court, Building F, Austin, TX, 78727, USA, or write an email to contactus@alchemysystems.com.

Unless specifically stated otherwise, when you provide personal information on the Alchemy web site, you are agreeing to share that information with Alchemy and its subsidiary companies. By using our web site, you explicitly consent to transferring the data provided to Alchemy servers located in the United States and perhaps other regions of the world. When Alchemy requests personal information, the company will explain how it will be used.

Any personal data that you enter on the Alchemy web site is kept confidential and is not shared with anyone outside of the Alchemy Systems family of companies. This family of companies includes subsidiaries located in the European Union, Australia, and Canada.

2. Information Sharing

We may provide your personal information to companies that provide services to help us with our business activities such as payment processing or emailing you communications. These companies are authorized to use your personal information only as necessary to provide these services to us.

We will share your personal information with third parties only in the ways that are described in this privacy policy. If you do not want us to share your personal information with these companies, you may contact us at: contactus@alchemysystems.com.

We may also disclose your personal information

  • In certain situations, Alchemy may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
  • as required by law, such as to comply with a subpoena, or similar legal process
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  • to any other third party with your prior consent to do so
  • if Alchemy is involved in a merger, acquisition, or sale of all or a portion of its assets,  you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information

3. Security

The security of your personal information and our clients’ information is important to us.  When you enter sensitive information (such as login credentials) we encrypt the transmission of that information using secure socket layer technology (SSL).

Although no data transmission over the Internet can be guaranteed to be 100% secure, Alchemy will use industry best practices to ensure the security of all client account information and/or personal information you send via electronic mail through the web site. Alchemy, however, cannot ensure or warrant the security of any information that you transmit, and you do so at your own risk. If you have any questions about security on our Web site, you can contact: Alchemy Systems LP, Attn: Security Office, Alchemy Systems LP, 5301 Riata Park Court, Building F, Austin, TX, 78727, USA, or write an email to security.office@alchemysystems.com.

4. Cookies

Our web site uses a technology called “cookies” which may be used to provide you with tailored information. A cookie is an element of data that a web site can send to your web browser, which may then be stored on your hard drive so the Alchemy web site can recognize you when you return. All pages on the web site that prompt you to log-in and many pages that are customized require you to accept cookies. These cookies: (i) let us know who you are; and (ii) are necessary to access client account information (stored on our computers) enabling us to deliver personalized services. You may set your browser to notify you when you receive a cookie; however, please note that by not accepting cookies you will limit the web site functionality.

Third Party Cookies
The use of cookies by our partners, affiliates, tracking utility company, and service providers is not covered by our privacy policy.  We do not have access or control over these cookies.

Other Third Party Tracking
Technologies such as tags, scripts, local shared objects and local storage are used by Alchemy Systems and our partners, affiliates or analytics or service providers. These technologies are used in analyzing trends, administering the website, tracking users’ movements around the site, and gathering demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.

Our third party partners employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better manage content on our site. We do not tie the information gathered to our Customers’ or Users’ personal information.

As is true of most websites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.

We use Local Shared Objects, such as Flash cookies, and Local Storage, such as HTML5, to store content information and preferences. Third parties with whom we partner to provide certain features on our website or to display advertising based upon your web browsing activity also use HTML5 to collect and store information.

Various browsers may offer their own management tools for removing HTML5. To manage Flash cookies, please click here:

We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.

5. Information Related to Data Collected through Manager

Alchemy collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes.

We collect information for our clients, if you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the client that you interact with directly.

We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Clients.

Alchemy acknowledges that you have the right to access your personal information. We have no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the Alchemy’s Client (the data controller). If the Client requests us to remove the data, we will respond to their request within 30 business days.

We will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. We will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at contactus@alchemysystems.com.

6. Links to Other Sites

Our web site may include links to the sites of our business partners, vendors, and advertisers. Alchemy is not responsible for the content or the privacy practices employed by such third parties. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.

7. Testimonials

With your consent we may post your testimonial along with your name.  If you want your testimonial removed please contact us at contactus@alchemysystems.com.

8. Access/Choice

Upon request Alchemy will provide you with information about whether we hold any of your personal information.  If your personal information changes, you may update it under My Profile from within your account or by emailing us at contactus@alchemysystems.com or postal mail at the contact information listed below.

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us by emailing contactus@alchemysystems.com.  We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

We will respond to your request to access within 30 business days.

9. Emailing

Our web site also enables you to send email to a third party containing a hyperlink to one of the site’s web pages. By using this feature, you explicitly agree to obtain permission to send such email. Furthermore, you agree to indemnify Alchemy to claims from the third party with respect to this feature.

10. Refer a Friend

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name, email address, address and phone number. We will automatically send your friend a one-time email inviting him or her to visit the site. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

Your friend may contact us at contactus@alchemysystems.com to request that we remove this information from our database.

11. Social Media Widgets

Our Web site includes Social Media Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

12. Children

Alchemy Systems does not knowingly solicit information from children, and we do not knowingly market our products or services to children.

13. California Privacy Rights

Under California Law SB 27, California residents have the right to receive, once a year, information about third parties with whom we have shared information about you or your family for their marketing purposes during the previous calendar year, and a description of the categories of personal information shared. To make such a request, please send an email to contactus@alchemysystems.com and please include the phrase “California Privacy Request” in the subject line, and provide us with your name, address and email address. We will respond to you within thirty days of receiving such a request.

14. Changes

The Alchemy Systems Web Site Privacy Policy may be amended by Alchemy Systems from time to time. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. Please review this policy on a periodic basis for the latest information on our privacy practices.

15. Contact Us

Alchemy Systems, LP

5301 Riata Park Court, Building F
Austin TX 78727

contactus@alchemysystems.com

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